HouseDiary turns the most stressful purchase of someone's life into a clear, day-by-day timeline. Buyers and sellers see exactly what's happening — from offer accepted to keys in hand — with a daily progress alert instead of a phone call that never comes.
Built for UK conveyancing — sale, purchase & chains. White-label for your agency.
Your agency sets up the property once. Everyone in the chain gets their own view, and the milestones update as the move progresses — automatically, or with a tap from the agent.
Add the property, link the parties and solicitors. Takes two minutes from your existing CRM.
They get a private dashboard for their property — branded as your agency, on web and mobile.
Searches, surveys, enquiries, mortgage, exchange. Each step flips to done with a timestamp.
A short "here's what moved today" notification keeps everyone calm — and off the phone.
Offer → searches → enquiries → mortgage → exchange → completion, each with status and date.
Email or push: "Searches came back, your solicitor has raised 3 enquiries." No more silence.
See where the slowest link is. Agents spot a stalled party before it kills the chain.
ID checks, signed contracts, proof of funds — outstanding items flagged to the right person.
Questions land in one place tied to the property — not lost across email, text and voicemail.
Your logo, your colours, your name. To clients it's your agency's app — powered quietly by us.
The same dashboard solves a different pain for buyers, sellers and the agent in the middle.
Three weeks of silence after the offer. They refresh their inbox and assume the worst. HouseDiary shows searches are ordered and due back in 10 days — so they stop panicking and stop calling.
An outstanding-task card flags "Upload proof of funds" with a one-tap action. The thing that would've cost a week of back-and-forth gets done that evening.
An estimated completion date that updates as the chain moves lets them book removals, schools and time off with confidence instead of guesswork.
Milestones and documents land in one timeline, so when the survey flags damp they see it the same day and can act — not discover it at exchange.
They can see the buyer's mortgage is approved and searches are paid for — concrete proof of progress that turns "trust me" into visible commitment.
The whole-chain view shows their sale and their purchase side by side, so they can see exactly which link is slow and lean on the right party.
A daily digest — "buyer's enquiries answered, awaiting exchange date" — means they feel looked after without chasing anyone.
Seeing real, dated movement — even small steps — keeps momentum and trust alive through the slow middle weeks where deals usually collapse.
Clients self-serve the status they used to phone for. The team reclaims hours a week and spends them winning new instructions instead of repeating themselves.
A stalled milestone anywhere in the chain raises a flag, so the agent intervenes — chases a solicitor, reassures a buyer — before a deal dies.
"We give you a live app to track your whole move" is a concrete differentiator on the doorstep — a reason to win the instruction at the listing appointment.
Transparency through the painful middle of the process turns frustrated clients into 5-star reviews and referrals long after completion.
Offer HouseDiary as part of your service. It cuts the calls your team can't bill for, sets you apart at valuation, and keeps wobbly deals alive through to completion.
Or pilot it free on your next 10 instructions.
No CRM rip-and-replace required.
No charge to your buyers and sellers — it's a service you provide. Start free, scale per branch.
Give your clients the one thing they want most through the move — to know what's happening.
Book your demo